Features

Each page describes a feature that is actually available in Tikivio, with its current limits.

Requests and their lifecycle

Configurable statuses, team assignment, internal notes, checked attachments and full-text search, so that no request gets lost.

Connect your existing support mailbox: read-only fetching every 5 minutes, replies from your own address and reliable threading.

A help button you paste into your site: end customers create and follow requests with no account, via an e-mail code or your site’s token.

Link each requester to their company, filter by end customer and share requests with the right contacts on the portal.

Schedule work from requests, follow it in a calendar per agent or per team, and reschedule it with drag and drop.

Illustration: fictitious data

Response targets per priority in business hours, three escalation levels and automatic rules, with no loops and no automatic step back.

Interface in English and French for agents and requesters; automatic conversation translation is a planned option, not enabled yet.

Strict isolation between organisations, two-factor authentication, encrypted secrets, audit log and logged operator access.

Encrypted backups every 4 hours, restoration tested every week, and export of your own data at any time.

Constant monitoring of the server and background jobs by the operator, de-duplicated alerts and a public health endpoint with no details.

A 14-day trial with no credit card and the capabilities of the Pro plan (storage limited to 2 GB during the trial), with no commitment.