TikivioTasks and intervention calendar
Does a request need a site visit, a call or an installation? Schedule the work from the request itself and follow it in your team’s calendar.
Tasks attached to requests
- Title, owner, team, time slot (start and end, or estimated duration), due date and priority.
- Statuses: to do, planned, in progress, done, cancelled; log time spent as you go.
- Visibility of your choice: internal, or visible to the requester (title, state and due date only).
A calendar per agent or per team
- Week and month views, filtered by agent or team.
- Reschedule by drag and drop, with old and new dates kept in the history.
- Overlapping tasks for the same agent and overdue tasks are flagged.
Effect on the request
Each organisation decides what happens once all of a request’s tasks are done: nothing, a suggestion to resolve it, or switching it to “resolved” automatically.
Ready to try it?
A 14-day trial with no credit card and the capabilities of the Pro plan (storage limited to 2 GB during the trial), with no commitment.