Tikivio
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Guided demo

Seven screens to discover Tikivio without creating an account. They reproduce the application with its real templates and colours.

All the data shown (organisation, people, requests, addresses) is fictitious.

1. Request list

Demo — fictitious data

Requests

New request

4 request(s)

ReferenceSubjectRequester End customerStatusPriority SLAAssigneeTeamUpdated
EXPL-000142 Second-floor printer out of order Email Dominique (Example Workshop) Example Workshop In progress High L2 Due soon Camille Field work Sep 25, 2026 09:12
EXPL-000141 Portal access for a new colleague Portal Alex (Demo Firm) Demo Firm Waiting for requester Normal On time Sacha Support Sep 25, 2026 08:47
EXPL-000140 Duplicate invoice for August Widget Morgan (Test Shop) Test Shop New Normal On time Unassigned Support Sep 24, 2026 17:30
EXPL-000138 Backup of the accounting computer Phone Dominique (Example Workshop) Example Workshop Resolved Low Met Noa Field work Sep 24, 2026 11:05
The team’s requests with their status, priority, deadline, owner and end customer.

2. Request detail

Demo — fictitious data

EXPL-000142 · Email

Second-floor printer out of order

In progress High L2
Dominique

Hello, the second-floor printer reports a paper jam although no sheet is stuck. Photo attached.

  • printer-error.jpg 240 KB
Internal note Camille (Agent)

Same model as last month: bring the roller kit. This note is visible to agents only.

Camille (Agent)

Hello Dominique, we will come by tomorrow between 9 and 11 am to replace the feed rollers.

Reply

Send

Conversation with the requester, an internal note for agents only, an attachment, the deadline, the escalation level and the history.

3. Requester portal

Demo — fictitious data

EXPL-000142

Second-floor printer out of order

Waiting for requester
You

Hello, the second-floor printer reports a paper jam although no sheet is stuck. Photo attached.

Example Services

Hello Dominique, we will come by tomorrow between 9 and 11 am to replace the feed rollers.

Send

What the requester sees: public messages, never the internal note.

4. Intervention calendar

Demo — fictitious data

Calendar

Week Month

Week of 28 September 2026

Mon 28/09

09:00–11:00 Replace the rollers EXPL-000142 · Camille · Planned
14:00–15:00 Set up the front-desk computer EXPL-000135 · Noa · In progress

Tue 29/09

10:30–11:00 Follow-up call EXPL-000141 · Sacha · To do

Wed 30/09

09:00–12:00 Mail server migration EXPL-000129 · Noa · Planned

Thu 01/10

16:00–17:00 Check the backup EXPL-000138 · Camille · Done

Fri 02/10

One colour per agent · dashed: overlap · red background: overdue · clock: due date of an unscheduled task. Drag a task onto a day to reschedule it (time and duration are kept); the task form remains available.

The week’s tasks per agent, with their time slot and status; in the application, a task is rescheduled with drag and drop.

5. Widget on your website

Demo — fictitious data

Help & support — Example Services

Ask your question: the Example Services team answers here and by e-mail.

  • Order no. 1024 not receivedRequest sent on Sep 25, 2026 at 10:04Reply received on Sep 25, 2026 at 10:41

New request

The widget window: a dated request and the reply received, with no account and no live chat.

6. Mailbox settings

Demo — fictitious data

Edit mailbox — Support

Identification

Passwords are encrypted in the database and never sent back to the browser: an empty field keeps the stored password, which is only ever used with the stored host, port, encryption and username (you must retype it when changing any of them, including for a test).

IMAP fetching (incoming email)

Last successful fetch: Sep 25, 2026 10:40

SMTP sending (replies to requesters)
IMAP fetching and SMTP sending sections; passwords are never shown again.

7. Subscription and usage

Demo — fictitious data

Subscription and consumption

Period from Sep 12, 2026 to Oct 11, 2026

Pro

39.00 € excl. VAT / month

  • Active support agents

    6 of 15 (40 %)

  • Connected mailboxes (IMAP fetching)

    2 of 5 (40 %)

  • Attachment storage

    3.2 GB of 25 GB (12 %)

  • New requests this month

    412 of 10,000 (4 %)

The plan with its real price from the catalogue, and fictitious usage of each limit.

Ready to try it?

A 14-day trial with no credit card and the capabilities of the Pro plan (storage limited to 2 GB during the trial), with no commitment.

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