TikivioHelp widget for your website
Add a “Help & support” button to your website with one line of code: your end customers send requests, attach files and read your replies without creating an account.
No account needed
- With a code: the visitor enters their e-mail address and receives a 6-digit code.
- Through your website: if the visitor is already signed in on your side, your server passes a signed token and the widget recognises them straight away.
What visitors see
- Their requests and where each one stands: sent, reply received, answer expected, resolved.
- Your team’s public replies, never internal notes.
- A new-request form with attachments, with the same limits as the portal.
- The interface in English or French.
Security
The widget only appears on the origins you declare, sets no cookies and runs in a window isolated from your page.
Current limits
The widget exchanges dated messages: it is not a live chat. Each reply shows up in the widget and is also sent by e-mail once your organisation has connected a sending mailbox.
Ready to try it?
A 14-day trial with no credit card and the capabilities of the Pro plan (storage limited to 2 GB during the trial), with no commitment.