Support tool cost calculator

Method

• For each vendor, the calculation takes the first paid plan that lets the chosen number of agents handle requests received by email, based on the cap shown on its pricing page. The cost is the price per agent or per user, multiplied by that number.
• Payment: “Monthly payment” gives the price when you pay month by month; “One-year commitment” gives the price for a one-year commitment, brought back to one month. Tikivio only offers monthly payment, with no commitment: its price is the same in both cases.
• Currencies: amounts in the currency displayed from France. For offers in dollars, the conversion into euros is indicative: European Central Bank reference rate of 6 November 2026 (€1 = $1.1165), rounded to the cent.
• Taxes: “excl. tax” when the vendor’s page states that taxes are added to the price, “not stated” otherwise. Tikivio’s price excludes tax.
• Tikivio: the first plan, by increasing price, whose cap on active members covers that number. This cap counts every member of the organisation, admins and viewers included, as well as pending invitations.
• Order: Tikivio first, then the other offers by increasing cost for the chosen payment, after conversion. With a one-year commitment, offers whose page shows no annual price come last.
• Offers not calculated here, because their price is not obtained by multiplying a price per agent: Jira Service Management, whose price per agent goes down as the number of agents grows; Hesk Cloud, which charges one price per organisation; Crisp, which charges per workspace with included seats. They appear in the pricing comparison.

Read this with the table

• Scopes differ: knowledge bases, chat, AI features, resolution times (SLAs), modules and add-ons are not compared here.
• Several vendors also offer a plan without payment for very small teams, with limits on volume, channels or duration. The calculation only takes paid plans.
• A lower price says nothing about how well a tool fits your needs: read the vendors’ pages before choosing.
• What Tikivio does not do, and the details for a team of five: pricing comparison.
• Why Tikivio sets one price per organisation: what flat-price help desk software changes; for a small team: customer support for a 5-person SaaS team.
• The details of Tikivio’s plans, their caps and what they include: Pricing page.