TikivioFlat-price help desk software: what it changes
With Tikivio, the price is set for the whole organisation, not per agent: one more person on the support team does not change the bill, as long as the plan covers them.
What it changes
- Invite without counting. The developer on call, the founder or the salesperson who answers now and then join the team at no extra cost, within the plan’s limit.
- A budget known in advance. A fixed monthly price, excluding taxes, however many people answer.
- No overage billed. Caps are safeguards: beyond the month’s new requests, further ones go to a review queue, without any charge.
What it does not change: the caps
Each plan has its caps. The active support agents cap counts every member of the organisation, administrators and readers included, as well as pending invitations. It is checked at each invitation; if the team goes over it, for example after moving to a smaller plan, you freeze members (read-only) or change plans.
| Plan | Price per month per organisation, excl. taxes | Active support agents | Connected mailboxes | New requests per month |
|---|---|---|---|---|
| Basic | €9.00 | 2 | 1 | 500 |
| Essential | €19.00 | 5 | 2 | 2,000 |
| Pro | €39.00 | 15 | 5 | 10,000 |
| Team+ | €79.00 | 40 | 10 | 20,000 |
| Premium | €199.00 | 60 | 20 | 50,000 |
The largest plan covers 60 active support agents.
Comparing with a tool billed per agent
With per-agent billing, the cost is the price per agent multiplied by the number of agents: it goes up with every new team member. To see it with dated prices checked on each vendor’s page, from 1 to 20 agents: the cost calculator.
Going further
- The details of the plans and what they include: Pricing page.
- A simple setup for a small team: customer support for a 5-person SaaS team.
Ready to try it?
A 14-day trial with no credit card and the capabilities of the Pro plan (storage limited to 2 GB during the trial), with no commitment.