Help desk software pricing for a team of 5

In brief

The table below shows, for each offer, what a team of 5 agents costs: with monthly billing, then with annual billing converted to a monthly amount.
Tikivio charges a price per team, not per agent: the Essential plan costs €19.00 excl. tax per month, the same amount from 1 to 5 active members, administrators and viewers included. Hesk Cloud also charges a fixed price for the whole organisation, up to 10 agents, and Crisp a price per workspace, with seats included. The other vendors in the table charge per agent or per user.
Several vendors also offer a hosted plan at €0 or $0: only one covers a team of five people, with a volume limit. Several software packages also exist in a version to install on your own server, with no licence fee. See “€0 or $0 offers” below.

Method

Survey carried out on November 4, 2026 on the vendors’ official pricing pages, viewed from France. The name of each competing offer links to the page consulted.
Vendors included: the eleven vendors from our market study that offer a hosted plan and whose pricing page was checked that day. The other vendors from the study are named further down, with the reason for their absence. Other offers checked the same day, outside the study, are presented separately.
Plans included, by the same rule for all: the first paid plan that lets 5 agents handle requests received by email; if it does not include response targets (SLA), the first plan from the same vendor that does is added, since Tikivio includes them.
Cost for 5 agents: price per agent or per user, multiplied by 5. For Jira Service Management, whose price per agent decreases as the number of agents increases, amount given by the vendor’s calculator set to 5 agents. For Hesk Cloud, the organisation’s price. For Crisp, the workspace price, plus the seats needed to reach 5.
Annual billing: amount converted to a monthly figure, for a one-year commitment. Tikivio only offers monthly billing.
Currencies: amounts in the currency displayed from France. For offers in dollars, the conversion into euros is indicative: European Central Bank reference rate of November 3, 2026, the latest published on the survey date (€1 = $1.1179), rounded to the cent.
Taxes: “excl. tax” when the page states that taxes are added to the price, “not stated” otherwise. Tikivio’s price excludes tax.
Order: Tikivio first, then the other offers by increasing monthly cost for 5 agents, after conversion.

The table

Plan	5 agents, monthly billing	5 agents, annual billing (per month)	Pricing basis	Taxes	Response targets (SLA)
Tikivio Essential	€19.00	no annual billing	price per team, up to 5 active members (agents, administrators and viewers, pending invitations included) and 2 connected email mailboxes; 2,000 new requests per month (beyond that: review queue, not billed)	excl. tax	included, with escalations
Hesk Cloud	$29.99 (≈ €26.83)	$299 per year, i.e. ≈ $24.92 per month (≈ €22.29)	price per organisation, up to 10 agents	excl. tax	no (escalation module from Hesk Cloud Pro, $49.99 per month, ≈ €44.72)
Zammad Starter v2 (hosted)	€45	€35	per agent, 5 agents at most	excl. tax	not included
Zoho Desk Express	€45	€35	per user, 5 at most	excl. tax	default SLA, with multi-level escalations
LiveAgent Starter	$95 (≈ €84.98)	$75 (≈ €67.09)	per agent, 5 agents at most	excl. tax	no SLA rule
Chatwoot Startups (cloud)	$95 (≈ €84.98), billing period not stated	not stated	per agent	not stated	not included
Zammad Professional v2 (hosted)	€90	€80	per agent, 35 agents at most	excl. tax	included
GLPI Network Cloud (Public Cloud)	€95 (billing period not stated)	not stated	per user of the standard interface; end users not capped	excl. tax	included
Crisp Essentials	€95 (10 seats)	annual payment possible in the app, price not displayed	per workspace, 10 seats included	excl. tax	no response-target feature mentioned on the page
Freshdesk Growth	€100	€85	per agent	not stated	included (several SLA policies: Pro plan)
Atlassian Service Collection (Jira Service Management), Standard	$134.50 (≈ €120.31)	$1,350 per year, i.e. $112.50 per month (≈ €100.64)	per agent, sliding-scale price	not stated	included
Zendesk Support Team	€125	€95	per agent	not stated	not included
Help Scout Standard	$150 (≈ €134.18)	$125 (≈ €111.82)	per user	not stated	1 basic SLA policy
LiveAgent Team	$175 (≈ €156.54)	$145 (≈ €129.71)	per agent, 15 agents at most	excl. tax	included (5 SLA rules)
Chatwoot Business (cloud)	$195 (≈ €174.43), billing period not stated	not stated	per agent	not stated	included
Zendesk Suite Professional	€745	€575	per agent	not stated	included

Reading the table

Price per team or price per agent. At Tikivio, the price does not change when you add an agent, as long as the plan’s cap is not reached; this cap counts every active member of the organisation, administrators and viewers included, as well as pending invitations. The same goes for Hesk Cloud, up to 10 agents, and for Crisp, within the seats included. With the other vendors in the table, the cost rises with each agent. Our reasons are explained in this article.
Scopes differ. Knowledge bases, chat, AI features, asset management, modules and add-ons are not compared here. Several vendors sell add-ons on top of the base price (AI assistants, extra channels, occasional access).
Hesk Cloud: turning received emails into requests is included, but disabled at first; the vendor enables it on request.
Crisp: Mini is the first plan that includes a collaborative email inbox, but with 4 seats and no extra seat: 5 agents need Essentials (10 seats), used in the table. The page mentions response targets for no plan (only the Enterprise offer mentions a “custom SLA”, presented with dedicated support): no second row is therefore added. For information, Plus costs €295 per month with 20 seats and more (the only plan that mentions a ticketing system).
LiveAgent: the page shows a special offer for a trial started by November 22, 2026: Starter at $15 per agent per month ($11 billed yearly), Team at $26 ($22), prices kept for as long as you keep the plan. The table gives the regular prices, shown next to them.
Zendesk Suite Team (€275 per month for 5 agents with annual billing, €345 with monthly billing) does not include SLAs according to the comparison table on the page. Among the plans shown on the page, the first that does is Suite Professional.
Displayed currencies. Zoho Desk and Crisp display their prices in a currency that depends on the visitor’s country (Zoho Desk also offers a choice of currency): the table uses their prices in euros, displayed from France.
Chatwoot displays its prices per agent and per month, with no choice between monthly and annual billing.
A lower price says nothing about the fit with your needs: read the vendors’ pages before choosing.

€0 or $0 offers

Offers hosted by the vendor:

Help Scout: $0 for up to five users, with one mailbox and 100 contacts per month. It is the only hosted offer of this kind in our survey that covers a team of five people.
Jira Service Management: $0 for up to 3 agents.
Zoho Desk: €0 for three users, with request management by email; an account moves to this offer at the end of the 15-day trial.
Chatwoot: $0 for up to 2 agents and 500 conversations per month, for live chat only; email is reserved for paid plans.
Crisp: €0 for 2 seats and 100 contact profiles, without the collaborative email inbox (from Mini).
Freshdesk: no-cost programme for 1 or 2 agents, limited to 6 months; you then have to choose a paid plan.

Software to install yourself:

Zammad, GLPI, osTicket, FreeScout, Hesk and Chatwoot, among others, also exist in a version to install on your own server, downloadable with no licence fee (some modules, or removing the vendor’s branding, are paid for). You then have to rent, install, back up and update this server yourself, or pay someone to do it.

Tikivio does not offer a €0 plan at sign-up; the trial lasts 14 days, with no credit card. When a trial ends without a subscription, the organisation moves to Tikivio’s Free plan, a fallback plan with no payment: reduced limits, support limited to billing, security and personal data, a “Powered by Tikivio” notice on the widget and the portal, and a short message presenting Tikivio below the footer of the emails sent to requesters. On this plan, an organisation with no sign-in and no new request for 12 months is deleted, after notice (details on the Pricing page). An account can have only one organisation on this plan.

If you are fewer than five, or more

Teams of 2 people at most (administrators and viewers included): Tikivio’s Basic plan costs €9.00 excl. tax per month (connected email mailboxes: 1). Several hosted offers in the previous list cost €0 or $0 for 2 or 3 agents, with limits on volume, channels or duration: compare them with your needs.
More than 5 agents: the Pro plan costs €39.00 excl. tax per month up to 15 active agents, the Team+ plan €79.00 excl. tax per month up to 40 active agents and the Premium plan €199.00 excl. tax per month up to 60 active agents. The price remains a price per team.
The details of the plans, their caps and what they include are on the Pricing page.

And for 3 or 10 agents?

Same method, monthly billing, for a few per-agent offers; prices checked on November 4, 2026, conversions at the ECB rate of November 3, 2026.

Tikivio: €19.00 (Essential, up to 5 active members) for 3 agents; €39.00 (Pro, up to 15 active members) for 10 agents.
Zoho Desk: €27 (Express) for 3 agents; €200 (Standard; Express stops at 5) for 10 agents.
Freshdesk Growth: €60 for 3 agents; €200 for 10 agents.
Zendesk Support Team: €75 for 3 agents; €250 for 10 agents.
Atlassian Service Collection (Jira Service Management), Standard: $80.70 (≈ €72.19) for 3 agents; $269.00 (≈ €240.63) for 10 agents.
Help Scout Standard: $90 (≈ €80.51) for 3 agents; $300 (≈ €268.36) for 10 agents.

With a per-agent price, going from 3 to 10 agents more than triples the bill; at Tikivio, the price changes only when the team goes beyond the plan’s cap.

When another offer fits better

You need a public knowledge base or live chat: Tikivio does not offer them.
You manage an IT estate (inventory, asset management): IT service management tools such as GLPI Network Cloud or Jira Service Management are designed for that.
Your organisation has more than 60 active members, the cap of Tikivio’s Premium plan.
You receive few requests: a €0 or $0 offer may be enough, within its limits (number of agents, volume of contacts, channels, duration).
You know how to install and maintain a server: a version to install yourself avoids the subscription, in exchange for that work.
You want to pay yearly to get a discount: Tikivio only bills monthly.

Tikivio’s limits

No knowledge base, no live chat, no mobile app; interface in French and English only.
No AI to write, summarise or sort requests, no single sign-on (SSO); the public API, included in every paid plan and during the trial, lets you connect Tikivio to your tools.
Mailboxes connect with a password or an app password. Signing in to Microsoft 365 mailboxes without a password is planned, but not active yet: a mailbox whose provider refuses passwords cannot be connected yet.
Replies go out through your own mailbox. As long as no mailbox is connected for sending, acknowledgements and replies are sent from a Tikivio address, only to addresses Tikivio could verify and within monthly limits: connecting your mailbox is still recommended.
No alert is sent when a request is assigned to an agent, except in Slack if the organisation has connected it. A new request, on the other hand, is announced in the app and by email to administrators, and to agents who choose it.
The service runs on a single server, without high availability.
Monthly billing only, with no discount for annual payment.
Online payment is by card, directly or with Apple Pay or Google Pay when they are offered: no bank transfer, SEPA direct debit or other payment method for now.
No €0 plan at sign-up (the Free plan only follows a trial ended without a subscription, or the end of a paid period after a cancellation), no version to install on your own server.

Other offers checked on November 4, 2026, outside the table

These vendors are not part of our initial market study; their offers are given for information only.

Hiver Omni: Growth plan at $125 per month for 5 with annual billing (≈ €111.82) and $175 with monthly billing (≈ €156.54), without SLA; SLA from the Pro plan, $275 or $325 per month for 5 (≈ €246.00 or €290.72).
Gorgias: price based on the volume of requests rather than the number of agents, from $10 per month (≈ €8.95) for 50 requests per month; a tool geared towards online retail.

Solutions from our study that are not in the table

osTicket, UVdesk and Helpy: their pricing page was not checked on that date.
FreeScout: no offer hosted by the vendor; the software is installed on your own server (see above).

Disclaimer

Prices checked on November 4, 2026 on the vendors’ websites; they may change: check the vendor’s website. Dollar-to-euro conversions are indicative (European Central Bank reference rate of November 3, 2026, the latest published on the survey date). The brands mentioned belong to their owners.