TikivioAPI and integrations
An open API to connect Tikivio to your tools: your application creates and tracks requests, Tikivio tells your systems when a request changes, and your team can be alerted in Slack.
The public API
- Create a request from your application, find it by its reference, change its status, priority or assignee.
- Read the messages of a request, add a public reply or an internal note.
- List and add requesters, list the active agents.
- Keys specific to each organisation, with separate rights to read and to write, created by an administrator in Settings › API.
Signed event notices
Tikivio sends a notice to the address of your choice for every new request, every change to a request and every new message. Each delivery is signed: your server checks that it really comes from Tikivio.
Slack
Get a message in a Slack channel for every new request, requester reply, status change or assignment, as you choose. The message gives the reference, the subject, the requester’s name, the status, the priority and a link to the request, never the requester’s e-mail address. Just create an incoming webhook in your Slack and paste it in Settings › Integrations, up to 3 destinations per organisation.
Current limits
Nothing can be deleted through the API. There is no Slack app to install from a directory, and requests cannot be created from Slack.
The API and the integrations are included in every paid plan and during the trial.
Ready to try it?
A 14-day trial with no credit card and the capabilities of the Pro plan (storage limited to 2 GB during the trial), with no commitment.